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Terms and Conditions

TERMS AND CONDITIONS

POSTAGE, PACKING & SHIPPING

We pack your crystals very carefully in lots of bubble wrap and either bubble envelopes or sturdy cardboard boxes. Many come with organza or silk bags to!! The postage and packaging costs are worked out on the monetary value of your order as follows;

POSTAGE UK

Up to £10.00 - £4.10 (Royal Mail - normal first class) 
Up to £50.00 - £5.50 (myHermes courier - 2 working days)
Up to £100.00 - £6.50 myHermes courier  2 working days)
 

 POSTAGE INTERNATIONAL

Up to £10.00 - £8.50 (airmail small packets)
Up to £20.00 - £9.50 (airmail small packets)
Up to £30.00 - £10.50 (airmail small packets)
Up to £50.00 - £12.50 (priority international signed for)
Up to £100.00 - £17 (priority international signed for)
Over £100 and up to 2 kg - £19.00 (priority international signed for)

 ANY ORDERS THAT GO OVER 2 KG IN WEIGHT Limit MAY HAVE EXTRA SHIPPING COSTS. We will contact you to advise.


Please be aware we are not responsible for any customs duties that your country charges you on delivery of your items.
If you order very light items of higher value such as jewellery and we find the postage and packaging cost was much less then you had been charged, we will refund part of your postage costs to you!

DELIVERY OF GOODS

We will aim to despatch your order within three working day of receiving payment. We use Royal Mail 1st class service & myHermes courier Service.

RETURNS & REFUNDS

If you receive goods that are damaged or defective, please contact us as soon as possible.
You must then return the goods, within 7 days for a refund/replacement & postage refund.

SECURITY

We do not store account numbers.
We will hold information in accordance with The Data Protection Act (1998), & this information will not be used for any other purpose.

PRIVACY POLICY

 ASJ Crystals do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

COMPLAINTS

In the unlikely event of a complaint of any of our products, in the first instance contact us directly.  We will do our best to resolve the problem. 

COPYRIGHT

All contents and information on this site including without limitation text, graphic and images, is the property of ASJ Crystals or the property of their respective owners and is protected by United Kingdom copyright laws.

 TRADEMARKS

All trademarks that appear on this site are the property of their respective owners

DISCLAIMER

Product descriptions should be used as a guide only. All information on our site regarding crystals and their healing properties has been researched from published reference books and from our experience. ASJ Crystals does not guarantee any products ability to cure illness and do not advocate the use of any product shown as a substitute for standard medical practice. If you have any concerns please consult your GP. ASJ Crystals cannot accept liability for injury or negative consequence of using the products it sells.

We can offer no warranties or guarantees with regard to the theraputic, metaphysical or magical properties of any product we sell. As far as we are aware, there is no formal scientific proof to substantiate that crystals, talisman, amulets, charms, magical spells, Tarot cards, Runes.....

Any items with an obvious risk in use, such as candles or incense are sold on the basis that the person buying takes full care and common sense when using such a product.

No herbs are sold for internal consumption or for using on the skin. They are sold for magical uses only.

All oils and ointments are made according to Trading Standards requirements, are hypoallergenic and have correct labelling with sell by dates. You should avoid contact with the skin on any of these products as a safety precaution.

STOCK REPRESENTATION

All of the photographs used to describe our goods are intended to give an accurate representation of the item for sale but are subject to photographic limitations and the differences between computer screens and settings. We will endeavour to individually photograph each item in our online shop but please note that in some cases, sizes listed and items shown are a 'typical' sample; size, shape, and colour will vary, but you the customer will always receive an item of the same high quality to that pictured.

CRYSTAL SIZES

Gemstones are natural material, and so it is impossible to get any uniformity of size and shape. We do however, grade them into size ranges, and we do our very best to categorise each and every gemstone individually according to the following guidelines:.....

LINKS TO OTHER SITES

This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the asjcrystals.co.uk website and entering another Web site. These sites may independently collect or request information about you and we encourage you to read their privacy statements as they may differ from ours. ASJ Crystals is not responsible for 3rd party sites and their actions.

IMPORTANT NOTICE

If your order contains an athame or other bladed item, you must be 18 or over. By ordering the item you are confirming you meet this condition.
It may be a good idea to familiarize yourself with the knife law.

 STOCK

All of the stock listed on our website has been hand chosen for quality and attractiveness. We undertake to ensure that each of our crystals or gemstones is of a suitable standard and will not disappoint the customer.

YOUR FEEDBACK IS ALWAYS WELCOME

We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here